Alexion Pharmaceuticals executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. Or, you can click on the Contact Us page to seek help related to any particular segment. I never cease to be astonished when I call at the total dysfunction of your companies abilities. 1. It saddens me to have to write this message.My hope is that once you discover the truth of what I am sharing, it will disturb you equally, and that way we’ll both gain from the experience. But on my most recent statement, I did. Stephen J. Squeri (also called Steve) took charge of The American Express Company (Amex), an American financial services corporation, in February 2018, as CEO and Chairman. Discover Financial Services Why is Nepal not issuing Amex cards since over a year? Stephen attended Manhattan College to receive his Bachelorâs degree in Accounting in 1981 and then, an MBA degree in Finance in 1986. Mr. Squeri is the trustee of Valerie Fund and Manhattan College. Stephen Squeri is the CEO of American Express. Things are tough right now. I have been trying to get my updated platinum AMEX card for a month, and I was told that it was mailed to me on December 26. i did not receive the card so I called today. Ken Chenault Net Worth and salary: Ken Chenault is an American business executive who is the CEO and Chairman of American Express and who has a net worth of $110 million. I know I won’t hear back from anybody because I understand that anyone offering this quality of service could care less. So, I called AMEX customer service to see why someone with a “very good” FICO score would be getting that significant APR increase. The question that came most quickly to mind at that point is what precisely I might need AMEX for when I can do a better job of stopping payment than AMEX can (or now appears willing, or perhaps UNwilling to do). Two things I present to you for consideration. If I’d have written a check for these glasses I’d have stopped payment on the check that instant and wouldn’t need an ‘arbiter’ – and if the shop felt wronged then they can be the ones to launch proceedings. American Express CEO Steve Squeri has 33 years of experience working with the company. We contacted American Express customer service regarding this .We were told this could take an additional billing cycleto show up. The publicly listed, global services company AmEx is estimated to have a valuation of around 87.3 Billion USD in terms of market cap. American Express Company (NYSE:AXP) Q4 2020 Earnings Conference Call January 26, 2021 8:30 AM ET. Klinsen Britto employee #NRSMD00 a “supervisor”2. What happened to ârealâ customer service? The couple has 4 children and they live in New Jersey. * American Express Co - Incoming CEO Stephen Squeri will receive an annual base salary of $1.5 million - SEC filing * American Express - Incoming CEO Stephen Squeri will … O.K. The telephone prompting system that navigates you thru the various area where one might want to be are 3rd class and should be redesigned by someone older than 14 years f age. The card brand reported Friday that its second-quarter net income was $257 million, an 85% drop compared to $1.8 billion a year earlier. I ask you, how can a computer or someone reading a script go to bat for anyone? since I bought the cards you have no involvement whatsoever. Firstly, I take the meaning of investigation seriously. I won’t go into the details of that note but the APR is increasing from 16% to 21.99%. I meet all conditions within 1 month and after not receiving my welcome bonus , I called AE customer service and they told me that I can not receive bonus since I had another AE card in the past. You can write a tweet to the official Twitter handle of the company @AskAmex for customer service around any complaint or query. On a much more recent occasion (far removed from those previous experiences), it appears quite clear that such is not only no longer the case – and might not have been for quite some time. These new glasses were nothing out of the ordinary and both my wife and I have had glasses forever, so when the shop failed to produce useable glasses for myself (as well) directly thereafter, it seemed prudent to cancel both orders, and I did so with great confidence, unphased by the optical shops reluctance to agree to a refund, based on the confidence I’ve developed in AMEX over the years to reverse charges associated unwarranted claims of delivery of quality goods. Shame on you AMEX. It appears that there is no electronic way to contact anyone in AMEX senior management or on their board. I have contested six charges on my AMEX card others on my VISA card. https://www.businessroundtable.org/about-us/members/stephen-j- After two plus years of disputing a fraudulent charge they REFUSE to accept three Federal and State court decisions that determined my case ( and I’m sure others) was committed under fraudulent circumstances and they REFUSE to accept the “legal” definition (look it up) of fraud, instead, following their own misguided interpretation of the term fraud. I asked that very question of the customer service supervisor (Ethan #8919203) and his response was that it was the OTHER perks that AMEX provide which most feel are important and worth paying for. One use to be proud to have and to use an American Express Card. Stephen Squeri est né le 03 mai 1959. I will be dammed if I will call one of your customer service locations again, and be talked down to by someone who can barely speakEnglish. American Express Company (NYSE:AXP) 2019 Investor Day March 15, 2019 9:00 AM ET. American Express Co. logged a smaller drop in spending in the last quarter of 2020 compared with recent periods, showing potential signs of a recovery amid the Covid-19 pandemic which has kept people at home and damped spending on travel. In this most recent case, I used my AMEX to pay for a pair of glasses for my wife which appears the optometrist hasn’t the ability to produce. We fulfilled your requirements of this offer for the 60,000 Delta SkyMiles reward. I never post comments or share my feelings; however, my experiences of late, caused me to do so. (Also read: Morgan Stanley CEO Email & Net Worth – James Gorman). I know things will not change…..; however, I feel calmer and thatâs important…..âfor meâ. I was astounded (to say the least) that the customer service response from AMEX refused give me assurance (of any kind) that the charges associated with these purchases would be reversed. After the second billing statement, we noticed no additional Delta SkyMiles to our balance. Sumeet Jana3. 2019 guidance American Express has reaffirmed its financial guidance for 2019. My hope is that a large amount of current AMEX members read the “notes” section on their latest statement and will take the same action that I will be taking. Other than the clear blue AMEX charge that is so difficult to read, I have been a very satisfied customer. I too have become EXTREMELY disgruntled, disappointed and frustrated with AMEX!!!!!! I’ll be just fine. The company serves distributors, pharmacies, hospitals, hospital buying groups, and other healthcare providers in the United States and internationally. Not sure what that meant, but we were hoping to receive our Miles soon.Another call to customer service the following week. during this 2020 COVID year. Shares of American Express Co. undefined surged 2.1% premarket after the ... Net income rose to $1.76 billion ... albeit at a more modest pace than last year," said Chief Executive Steve Squeri. This is not fair to us. Surely your company can do better than what I’ve seen so far. Currently both of us are not working, and this bad news just made it tougher. Mr. Squeri is also on the board of 5 other companies. American Express Co. engages in the provision of charge and credit card products, ... CEO Stephen Squeri. One of the biggest shareholders of the company is Berkshire Hathaway Inc. along with Vanguard Group and BlackRock Inc. Other details shall follow soon. The offer was after purchasing $2,000.00 with this travel card within3 months, we would be rewarded with 60,000 Delta SkyMiles. The source(s) of my disappointment is (and are) multiple and should be clear.The question what if anything you might be able and willing to do about it.If nothing, then I feel betrayed and foolish (and have no intention to continue spending good money after bad).You can understand that, I hope â and I hope itâs as important to you as it is to me. Headquarters New York, New York. If so, then I’ve been on a train expecting to arrive at a destination that no longer exists â and perhaps hasn’t existed for years. Kenneth Chenault ran American Express for 16 years, ... will be succeeded by Vice Chairman Steve Squeri on Feb. 18, the New York-based firm said in a statement on ... Net … I was told no…this is not how you treat a valued customer. What I expect from AMEX is to represent me much as I would represent myself. Company Participants. There are 9 older and 17 younger executives at Alexion Pharmaceuticals. Image source: Getty Images. I probably won’t ever see my $600.00 worth of Delta SkyMiles,( that I earned from your offer). Total spending at American Express fell 15% in its fourth quarter from a year earlier. It also provides Strensiq (asfotase alfa), a targeted enzyme replacement therapy for patients with hypophosphatasia; and Kanuma (sebelipase alfa) for the treatment of patients with lysosomal acid lipase deficiency. Stephen Squeri, Chairman & CEO, American Express speaks with Bloomberg’s Caroline ... with none other than Steve ... credit worthy high net worth individuals.And you know at … American Express could and should do better. Loyal customers are treated like a phone call; not a customer/not even a number. This aggravation is not worth it to me.Life is too short. You must……for your customers. Her being the primary holder and myself being the additional card holder. In his previous role as Vice Chairman, Steve led the company’s Global Commercial Services group, as well as its shared services groups, which include technology, customer servicing, credit administration and business services functions. He has been a vice chairman of American Express since 2015 and was group president of Amex's global corporate services group before that. AMEX, don’tworry about me. This is why I want to offer AMEX the opportunity to lead other credit card companies and banks in offering the American individuals and small businesses a refund, waiver or cancellation of membership fees less than $100. If card holders do not feel that you, as a large financial institution have their back they are unlikely to use your services. As … I spent 26 years in the US Army with basic branch Military Police, my masters in Public Administration/Police Science from John Jay College of Criminal Justice CUNY ( close to Manhattan College, and graduate of the FBI National Academy, Quantico, VA. There are no executives at Alexion Pharmaceuticals getting paid more. American Express posted Q3 ... CEO Steve Squeri said in remarks that accompanied the earnings release that overall spending volumes ... as net write-offs came in … We feel this is not fair. American Express CEO Steve, age 61, was born around 1959. [4][5] In 2018, Squeri became Chairman and CEO of American Express after the retirement of Kenneth Chenault. Net worth will be discussed shortly. Note to Steve Squeri: Hopefully you will see this submission since it appears not to be a direct line to you, i.e. The answer I was given is that this is now the APR that is given to new card members who fall into the same FICO range as I do. We are joining an illustrious company of exceptional people and that is what makes us so excited about this transaction. Stephen Squeri (born 1959) is the CEO of American Express.. As of yesterday’s conversation with Mis Alexandre your position appears to be if I bought the cards at 7-11 and Giant Foods any action would be up to them and investigation would likely be in my favor, i.e. Maybe my concept of customer service from a credit card company, and AMEX in particular and far more than the others, is simply outmoded. Before he became CEO and Chairman, Squeri served American Express as Vice Chairman since 2015 and Group President of Global Corporate Services 2009 to 2011. Good luck! Sorry for the lengthy narrative, but I thought it was important.If you think similarly than I am pleased and I look forward to progress and improvement.If not, then perhaps my disappointment is merely the tip of an iceberg you’re about to find in the icy waters ahead. Vivian Zhou – Head-Investor Relations. (Recommended read: TIAA CEO Email & Net Worth – Roger Ferguson). American Express Company was founded in 1850 and is headquartered in New York, New York. I explained several times that I’m going to be away for 2 months starting January 10 and I don’t want it mailed to some temporary address. What happened to ârealâ customer service? (Scroll through the wiki to get to details such as the CEO’s age, net worth, and email address). Steve Squeri - Chairman and Chief Executive Officer. I don’t need this. I, too, have had AMEX cards for decades. We were told that we were not eligible for the Delta SkyMiles due to some terms or conditions. MasterCard Worldwide 3. I have been an AMEX card holder for 30 years. The Fortune 500 listed and credit card giant, The American Express Company faces stiff competition from: 1. Founded in 1850, the American Expressâs main business segments include charge and credit cards, consumer and business travel services, merchant acquisition and more. Shame on American Express for treating loyal card holders the way that they do! From 2002 to 2005, he worked as Corporate Card groupâs President and from 2000 to 2002, he headed Establishment Services group (both US and Canada) as President. Hopefully American Express can see this in our favor and honor the 60,000Delta SkyMiles. He is a Member of Board of Governors of Monsignor McClancy Memorial High School. Stephen – if I wanted an arbiter I’d go to court or to arbitration. AMERICAN EXPRESS CO annual reports of executive compensation and pay are most commonly found in the Def 14a documents. And I certainly don’t need AMEX. We too had been long time cardholders and supporters of American Express but this has brought us to an about-face stance on this company!!! Hitesh last Name UNknownThey three required me me to wake my wife up FOUR times to confirm I wanted to cancel the AmEx card ending in 941006 which we have attempted to cancel THREE TIMES PRIOR TONIGHT’S CALL!She not feeling well and after 4 confirmations that I was authorized to cancel this card she threatened to fly to Mumbai and shove the AmEx card up one of their rear-ends!! fine. We fulfilled our end of the bargain. As many of the situations above I have been an AMEX cardholder for over 50 years so it pains me to have to agree with many of the previous comments. Fortunately, there are multiple alternatives in this highly competitive market, more than eager to take on the business of loyal and very credit worthy clients. Then came the global pandemic. Stephen also serves as a board member in various companies. His first job was at Arthur Andersen as Management Consultant. Apparently this circumstance does NOT qualify my claim for reimbursement. So that 21.99% rate is what AMEX has now chosen as their introductory rate for new members with a very good FICO score. So, to me asking the two stores if I bought the cards there and then washing your hands of the matter does not suffice as an investigation. In addition, the company is developing ALXN1210 (Intravenous) that is in Phase III clinical trials for the treatment of gMG and NMOSD; ALXN1210 (Subcutaneous), which is in Phase III clinical trials for PNH and aHUS; ALXN1810 (Subcutaneous) that is in Phase I clinical trial for renal diseases; and ALXN1720 (Subcutaneous), which is in Phase I clinical trial for the treatment of disease states involving dysregulated terminal complement activity. Stephen J. Squeri is Chairman of the Board, Chief Executive Officer of the Company since February 1, 2018. There is a customer care number also (1-800-528-4800) which offers round-the-clock customer support. A FICO score of 761 is defined as “very good” on the Experian website (the company that provided AMEX with my FICO score). To the other 14 card holders who left comments,I wish you the best. AMERICAN EXPRESS CO income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. I was a bit disappointed when I was informed by American Express that my credit card limit was reduced from 10000 JD to 2500 due to the late payment. I was told that it wasn’t mailed because there is a backlog with whatever department is responsible for taking care of this. I told Customer server that I was promised welcome bonus when I activated my card. How can I afford lawyer?Please be careful before you apply and activate your card. What exactly is “cancel for any reason” and where is your customer concern? "We're now in a different world," Stephen Squeri, the chairman and CEO of American Express, said during Friday's earnings call. you are hiding behinds bureaucratic firewalls. We fulfilled the requirements of this offer, to the letter. Thank you for so eloquently putting into words my feelings as well. After many discussion, executive office told me that I have to go to court for and further action.I am senior , retired and living with my social security check. We were told that an investigation needs to be done. How many of the other 14 card holderswith real life concerns have you gotten back with? I called for a supervisor thinking that there may have been misunderstanding on the part of the AMEX customer service rep given that American English was clearly his second language. In my business we value the customer. Did you attempt to e-mail, pickup a telephone and make a call, or respond by using the United States Postal Service?I know we are living in difficult times now, and I understand certain things may takea bit longer. From 2005 to 2009, he was Executive VP and Chief Information Officer of the company. During that time, I have experienced a satisfactory level of customer service, until today. Stay well and stay safe. What’s worse, when I explained my expectation as formed from past experiences, he explained (vehemently) that his understanding of AMEX (and his role within it) was that of being a ‘fair arbiter’ rather than an advocate for the customer. The company offers ULTOMIRIS (ALXN1210/ravulizumab-cwvz), a C5 inhibitor for the treatment of paroxysmal nocturnal hemoglobinuria (PNH) and atypical hemolytic uremic syndrome (aHUS); and SOLIRIS (eculizumab), a monoclonal antibody for the treatment of PNH, aHUS, generalized myasthenia gravis (gMG), and neuromyelitis optica spectrum disorder (NMOSD). When a card holder charges something at those stores there is highly likely some charge to them for the service. I explained that if I don’t receive the card by January 9, I’m going to cancel my account with AMEX. (Ethan #8919203’s repeated reason for not knowing or even hinting at such knowledge was “because he’s not certified as an insurance practitioner”.). Last updated: 1 February 2021 at 11:00am EST. Employees 64,500. After fulfilling American Express requirements for two months, paying in fullboth statements, and after two and a half months w/o any notification, now, you,American Express, is saying to us, sorry, no Delta SkyMiles for you. Make sure you get any bonus offer in writing.I have many choices for card , this will be my last AE card. Furthermore, Steve Squeri directly owns US$20m worth of shares in the company, implying that they are deeply invested in the company’s success. Thank you very much. Squeri graduated from Manhattan College with a bachelor of science in 1981 and an MBA in 1986. Your email address will not be published. What happened to people having names, rewarded for their years of being a loyal customer? Is there any way to renew Amex card issued in Nepal? Looking forward to hearing from you soon. We applied for this card only for the Delta SkyMiles offer. Mr. Squeri has held many positions during his 33 years at American Express, including Vice Chairman, Leader of the Business-to-Business group, Group President of Global Corporate Services, Group President of Global Services and Executive Vice President and Chief Information Officer. He has been in the position since February 1, 2018. While the term “investigate” is thrown around by USAA, AMEX and the gift card companies, ebay, Home Depot, the least interested appears to be your company. The President has warned people in my age group (71) to avoid international travel and the UK has stated all foreigners would be quarantined upon arrival. While USAA has shown potential support my contacts with AMEX including a phone call to W. Alexandre, AMEX Executive Assistant yesterday. Alexion Pharmaceuticals, Inc. has collaboration and license agreement with Halozyme Therapeutics, Inc.; collaborations with Caelum Biosciences, Inc., Dicerna Pharmaceuticals, Inc. and Zealand Pharma A/S; strategic agreement with Caelum Biosciences, Inc.; agreement with Stealth BioTherapeutics Corp.; and a partnership with Affibody AB. Queens Ledger - Breaking news, classifieds, businesses, events in Queens, New York. All American Express representatives are reading the same document/script (mind you, not memorized like in the good old days)! For extra security I purchased the extra “cancel for any reason” trip insurance as well. Overall, American Express's revenue, net of interest expense, was $9.35 billion, down from $11.37 billion in the same period a year earlier. He worked there for 4 years starting from 1981. Your customer service is by far the worst I have ever encountered and I’m 79 years old. I hated to tell her that at this point in the process feeling no support from her I am considering seriously cancelling the AMEX card I have had for over 50 years. The oldest executive at Alexion Pharmaceuticals, Inc. is Charlene Barshefsky, 70, who is the Independent Director. As it turns out, his supervisor had the same background and no better understanding of my expectations than the front line representative. Stephen Squeri Net Worth Stephen Squeri biography. I would really appreciate it if you could kindly reconsider my situation . What my husband and I have experienced over the last 2-3 years by using our American Express card has been both humiliating and disgusting. Other contact details of the American Express CEO will be provided soon. I could not find Nepal in the official Amex website too, however in Nepal it is still advertising and promoting it though. Sometimes Stephen goes by various nicknames including Sj Squeri, Stephen J Squeri and Steve Squeri. I applied on line for a new card in my wife’s nme. It’s what makes AMEX different, worth using, and worth paying for. Howard. But I found these comments to be relatively current so at least I can post my feelings in the hope that someone will view them and take note. Analysts were expecting $9.34 billion. The response was riddled instead with ‘wiggle words’ which sounded something like “we’ll try” and “we’ll do our best” to “inform and negotiate on my behalf with the shop”, while what I was looking for was a simple reversal of charges associated with multiple failed attempts at delivering a quality product. New American Express CEO Steve Squeri has many challenges ahead. I have been a loyal customer for three years and have always made all the payments on time, but as you are well aware the whole country was on lock down even your office due to the corona virus situation and I have made the payment as soon as we were told that we are allowed out only to find out that my limit has been reduced. Required fields are marked *. Alexion Pharmaceuticals, Inc. develops and commercializes various therapeutic products. Not anymore. I was the victim of a scam where people posing very smartly as PayPal conned me into buying ebay and Home Depot gift cards and providing them the numbers in order to complete a pending action to rebate me funds they were trying to return to me quickly rather than go through a lengthy investigation process. Perhaps what Ethan #8919203 was telling me is what AMEX actually believes. I seldom have reason to test the extent of that advocacy; I tend to steer clear of questionable situations, but every once in a while there comes a time when such cannot be avoided. Stephen Joseph Squeri is Chairman/CEO at American Express Co. See Stephen Joseph Squeri's compensation, career history, education, & memberships. And you 30 year members can enjoy that new rate as well. I’ve been a paying member of American Express (credit card) for decades.For me, as I suspect for many, the reason for staying with American Express has been the confidence (aptly demonstrated in years prior) of having an advocate in AMEX that is generally not found elsewhere.
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